BAHASA INGGRIS BISNIS 1
KIND OF BUSINESS LETTER
1. Order Letters
Order letters are sent by consumers
or businesses to a manufacturer, retailer or wholesaler to order goods or
services. These letters must contain specific information such as model number,
name of the product, the quantity desired and expected price. Payment is
sometimes included with the letter.
2. Complaint Letters
The words and tone you choose to use
in a letter complaining to a business may be the deciding factor on whether your complaint is satisfied. Be direct but
tactful and always use a professional tone if you want the company to listen to
you.
3. Adjustment Letters
An adjustment letter is
normally sent in response to a claim or complaint. If the adjustment is in the
customer’s favor, begin the letter with that news. If not, keep your tone
factual and let the customer know that you understand the complaint.
4. Inquiry Letters
Inquiry letters ask a
question or elicit information from the recipient. When composing this type of
letter, keep it clear and succinct and list exactly what information you need.
Be sure to include your contact information so that it is easy for the reader
to respond.
5. Follow-Up Letter
Follow-up letters are
usually sent after some type of initial communication. This could be a sales
department thanking a customer for an order, a businessman reviewing the
outcome of a meeting or a job seeker inquiring about the status of his
application. In many cases, these letters are a combination thank-you note and
sales letter.
6. Letters of
Recommendation
Prospective employers
often ask job applicants for letters of recommendation before they hire them.
This type of letter is usually from a previous employer or professor, and it
describes the sender’s relationship with and opinion of the job seeker.
Acknowledgment Letters
Acknowledgment letters
act as simple receipts. Businesses send them to let others know that they have
received a prior communication, but action may or may not have taken place.
7. Cover Letter
Cover letters usually
accompany a package, report or other merchandise. They are used to describe
what is enclosed, why it is being sent and what the recipient should do with
it, if there is any action that needs to be taken. These types of letters are
generally very short and succinct.
8. Letters of
Resignation
When an employee plans
to leave his job, a letter of resignation is usually sent to his immediate
manager giving him notice and letting him know when the last day of employment
will be. In many cases, the employee also will detail his reason for leaving
the company.
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